1. Delete your account directly in the app
If you can access your FamiDeck account, you can delete it directly in the settings.
An Internet connection is required. You must explicitly confirm the request, type ELIMINA and reauthenticate. The app starts the deletion process without manual support intervention; a failed step may require a retry.
This is the fastest way. The path above uses the verified Italian interface labels; translated labels may differ.
2. Support if you cannot sign in
If you cannot sign in, you can contact support for help recovering access or to submit a request concerning deletion of your personal data.
We may request proportionate information to verify your identity and protect your data.
A verified administrative procedure for deleting accounts without the account holder signing in is not yet operational: sending an email does not automatically delete your account. Privacy-rights requests are answered within the time limits set by law.
Email: famideck.support@gmail.com
For your security, do not send passwords, recovery codes or other personal credentials by email.
3. Account and family are different
- Personal account
- Your individual access to FamiDeck. A deletion request concerns your account and linked personal data, under the service's process and Privacy Policy.
- Family membership
- The link between a person and a family space. Removing a member revokes their access to that space but does not automatically delete their personal FamiDeck account.
- Family space
- The family's shared space. The ADMIN can request its deletion: this means all members lose access to the shared space, and related Cloud data are handled under the applicable terms and Privacy Policy. It is a separate process, except when the ADMIN is the only active member: deleting that account also deletes the family space.
When a member is removed, previously shared family history stays with the family. Their private data does not become visible to others, and associated future activities or recurring transactions are disabled where applicable.
4. If you are the ADMIN
If other family members are active, you must transfer the ADMIN role to an eligible member before deleting your account. The transfer requires reauthentication.
The path above shows the verified Italian interface labels; translations may differ. If you are the only active member, deleting your account also deletes the family workspace. Transferring ADMIN ownership preserves the family workspace for other members.
5. What happens to shared data
If you delete your account as a MEMBER or former ADMIN: previously shared family financial history remains in the family workspace. Your account loses access and is unlinked from the person retained in historical records.
If the entire family workspace is deleted: encrypted financial records, related recovery and cryptographic information, invitations and synchronization state are removed from the operational Cloud database. Certain identifiers, terminal states and technical metadata about revocations and operations remain. These data are not necessarily anonymous. Other members’ personal accounts are not automatically deleted.
Cloud deletion does not automatically erase exports, backups, original external files or copies on offline devices. The current Cloud provider does not synchronize original attachments.
6. What happens to private data
When a MEMBER or former ADMIN deletes their account, the operational Cloud database removes the relevant encrypted private content, associated access and recovery information and linked invitations. Shared family history remains separate.
Removing a family member does not delete their FamiDeck account and does not automatically produce a personal export. The ADMIN does not gain access to the removed or deleted member’s private data.
For information on the processing, retention and deletion of personal data, read the Privacy Policy. The Privacy and security page explains the difference between shared and private data.
7. Account and subscription
Deleting an account and cancelling a subscription are separate actions. Do not treat an account deletion request as subscription cancellation.
The commercial model includes a 30-day free trial. At the end of the trial the subscription switches to the selected plan and renews automatically on the selected monthly or yearly cycle unless cancelled before renewal.
The planned commercial model provides for subscription purchase and management exclusively through Google Play on Android. To cancel future renewals, use Manage subscriptions on Google Play. The same family subscription will also be valid on Windows, with no second payment, but it will not be purchasable through this website or the Windows version. Purchase flow and cross-device subscription recognition have not yet been integrated and verified for launch.
For service conditions see the Terms.
8. Need help?
Visit Support and FAQ for common answers and support information.
Current public contact — FamiDeck Support:
famideck.support@gmail.com
Do not send passwords, Recovery Keys or recovery codes to support.