How can we help?

You can sign in with email and password or with Google.

Open Sign in, select Forgot password? and enter your email address. Follow the email you receive to set a new password.

Your password and Recovery Key are different things: changing or recovering your password does not replace or change your recovery key.

After creating an account with email and password, FamiDeck shows the email verification screen. Open the email you receive and follow the verification link.

If necessary, you can resend the verification email from that screen or return to Sign in. Also check your spam folder.

Yes. Select Sign in with Google and use the Google account associated with FamiDeck.

The sign-in screen offers two separate options: Forgot password? to recover your password and Register to create an account.

Open Register, fill in the requested details and select Create account. On the registration screen, the Sign in link takes you back to sign-in.

Check your email address, internet connection and chosen sign-in method. If you use a password, you can reset it by email. If the problem persists, contact us and include any error message.

If you forgot your password, use email recovery. If you can no longer use your account's sign-in method, contact support to understand what options are available. Recovering access and recovering data are different things.

An Internet connection is required. In the verified Italian interface, go to Altro → Impostazioni → Account → Elimina il mio account FamiDeck, confirm, type ELIMINA and reauthenticate. If you cannot sign in, contact support for help or privacy requests; assisted deletion without access is not yet a verified operational process. See Delete account.

Yes. No subscription is required to download the app. Activating a family space as ADMIN requires a subscription through Google Play. Other family members can request to join the family space, but only the ADMIN can approve their access.

It is the family's shared space: everyone uses FamiDeck on their own device and sees shared information. Personal data and accounts remain separate under the privacy rules.

A person may already exist in family management, for example as a payer or beneficiary, without having access to the app.

If the person is already listed, open Users and privacy, select them and choose Invite to FamiDeck. Do not create a duplicate person.

Their status tells you how far the connection has progressed: No access, Invitation sent or Account linked.

The new member creates an account and verifies their email address. They then use the family code or invitation and create their own personal recovery key.

The member requests to join the family space. Only the ADMIN can approve the request and authorize the device through the app’s access process. Downloading or registering for the app alone does not grant access to family data.

Yes. A child can be listed as a person or beneficiary without an account. They can also have an account and request to join the family space; as with any other member, the ADMIN must approve their admission. Downloading the app alone does not grant family access.

Their access to the family space is revoked: they no longer have access to family data. Previously shared family history remains in the family; future activities and recurring transactions associated with that member are disabled where applicable.

Shared history is separate from the member's personal data. Removing them does not make their private data visible to the family.

Removal does not delete the personal account and does not automatically create a personal data export.

If other members are active and you want to delete your account without deleting the family, first transfer administration to an eligible member. In the verified Italian interface: Altro → Utenti e privacy → seleziona un membro idoneo → Trasferisci amministrazione. Reauthentication is required. See Delete account.

Family data is used for shared management. Personal data and private account details remain confidential under FamiDeck's rules: joining a family doesn't mean sharing everything.

No. Being an ADMIN does not automatically grant access to other members' private details. A private account can be identified as existing without revealing its balance, transactions or other confidential information.

Yes. Members with linked accounts use their own devices to access the same family space. One subscription covers the family.

Yes. Shared information syncs in near real time while devices are online. Private transactions follow their owner's privacy settings.

FamiDeck is designed for family members to use their own devices. Refer to the conditions shown at activation for the number of devices that can be linked to your account.

Check that the transaction was saved and that the devices are online and connected to the same family space. Private transactions are not automatically visible to others. If a shared transaction is still missing, contact support.

You can keep using data available on your device and save transactions. While offline, however, changes cannot be shared with other devices. When you reconnect, FamiDeck can sync changes with the family space.

FamiDeck supports exporting the data you can access as CSV or Excel. Exporting does not give you access to another member's private data.

No. Exporting creates a file you can read outside FamiDeck; it does not automatically restore information in the app. A CSV or Excel file is not a substitute for the account or data recovery process.

Account recovery and data recovery are different. Use the recovery process provided in the app: your personal key relates to your personal recovery; any family key is reserved for the ADMIN to recover the family.

An ordinary member must not receive the family's recovery key or code. Support can guide you without asking you to send any keys.

Each member manages their own personal recovery key and must store it securely. Do not include it in emails or screenshots.

FamiDeck Support must never ask you to send it. Changing or recovering your password does not replace or change this key.

The ADMIN may have two separate keys: PERSONAL RECOVERY KEY e FAMILY RECOVERY KEY. The first is for personal recovery and the second for family recovery.

An ordinary member receives only their own personal key: they must not receive the family key or family recovery code.

The free trial lasts 30 days. It will become available when FamiDeck Cloud launches, with full terms provided before activation.

No. One subscription for the whole family. Every member with access uses FamiDeck on their own device in the same family space.

Choose monthly or yearly billing for 2, 5 or 10 members with access to FamiDeck.

See the FamiDeck Cloud offer

At launch, subscriptions will be purchased and managed exclusively through Google Play on Android. The same family subscription will also allow FamiDeck to be used on Windows with the same account, with no additional payment. The planned Windows download on this website is Home Hub for Windows. Subscriptions will not be available for purchase on this website or directly on Windows. Cross-device subscription recognition will be verified before sales begin.

Open Manage subscriptions on Google Play while signed in to the Google Account used to purchase the subscription. Select FamiDeck and cancel. You can also do this on Windows in a browser. To avoid the first charge, cancel before the 30-day free trial ends. Uninstalling the app or deleting your FamiDeck account does not automatically stop subscription charges.

Access, viewing and data export arrangements after subscription expiry are still being finalized technically. Cloud data retention periods will also be specified before commercial launch. A dedicated read-only mode after expiry is not yet guaranteed.

No. Private account details remain confidential under FamiDeck's rules. An administrator cannot automatically see them just because they manage the family.

Read Privacy and security to learn more about shared and personal data.

For privacy requests you can use the same FamiDeck support contact. Our current public contact is FamiDeck Support: famideck.support@gmail.com. Do not include passwords, Recovery Keys, recovery codes or other sensitive data.